Refund Policy

Effective Date: October 4, 2024

Company Name: Imova Digital

At Imova Digital, we are committed to delivering high-quality digital marketing services. Due to the nature of our work, we maintain a transparent refund policy to ensure fairness for both parties.

1. Eligibility for Refunds

Refunds may only be granted under the following conditions:

• A service was purchased but not initiated within 3 business days, and a formal cancellation request was submitted

• You were charged in error (e.g., duplicate transaction or system glitch)

• We were unable to deliver the service due to technical limitations on our end

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Work has already started or been delivered

• Delays caused by the client (e.g., missing information, late responses)

• Performance-based dissatisfaction unless a guarantee was explicitly agreed upon

• Monthly services already rendered during the current billing cycle

• Custom packages or strategy work already developed

3. Requesting a Refund

To request a refund, please contact us with your full name, order reference, payment method, and reason for the request.

📧 Email: [email protected]

📞 Call Center: +1 432 410 5139

We will review your request within 3–5 business days and respond accordingly.

4. Chargebacks

We ask that clients contact us to resolve any concerns before initiating a chargeback. Unauthorized disputes may lead to immediate service suspension and legal follow-up if necessary.

5. Policy Changes

Imova Digital reserves the right to update this refund policy at any time. Changes will be posted on this page with a new effective date.